Multilingual user documentation platform for SaaS products

Managing user documentation in multiple languages is painful and complex

Creating software applications and SaaS products in multiple languages requires additional work: Besides localization and internationalization of the product, the user documentation, manuals, onboarding guides and release notes need to be translated into multiple languages and updated frequently. New content must be added to all languages. Content needs to be updated and translated.

Documentation is scattered in different places like your website and CMS, inside of the product using the operating system’s help feature or other types of documentation. Support tools are used with additional documentation functionality. PDF files are generated from InDesign or Word files to the website or a specific area. Keeping different sources and tools up to date is often a tedious job and requires a lot of time and manual work.

Maintaining multilingual user documentation takes a lot of time and adds additional complexity: plan the content, update the master language templates and review it, brief the translators and provide the documentation to be translated and updates, check for progress and review the result, merge all translations and finally publish the multilingual user documentation at release date.

When you develop software with agile development and DevOps during a short release time of weeks, managing the translations along development and testing/QA phase is very stressful. Updating the documentation for each new feature or bugfix and translating the updated documentation is complex. All documents need to be synced and reviewed before release date.

Piece of mind, no more stressful software releases

indoc is designed only for this: manage multilingual user documentation – build for companies shipping software products in short, agile development cycles for a multilingual, international customer base.

indoc provides a central, shared documentation repository for all involved people: product managers and documentation responsible people plan and prepare the documentation for the release, technical writer create and update the user documentation in the main language, internal and external translators translate these documents and at release date, the final version of the user documentation can be shipped and published to the public user portal.

Creating high-quality documentation in multiple languages in a short time requires specific tools and workflows. The build-in documentation templates are already translated and can be used to create a new onboarding guide, release note or user manual.

Why indoc is different

• Simplicity of a cloud based documentation platform – no installation required, easy access for all members of the team and external users and translators.
• Build for multilingual and internationalization. We implement best practices of internationalization (i18n). indoc is similar to component content management systems and structured content management – with translations and versionized documentation. But without the complexity.
• Write once, publish everywhere. Created content can be exported into different formats as markdown, PDF, Word, html.
• Optimized for software products with a short, agile release cycle. Create content and translate during development and QA sprints and ship at release date. Branch, split and merge related content pages.
• User-friendly public portal for your visitors and users. Self-service with advanced features. Satisfied users, less support time and requests.
• Integrated analytics and statistics. Understand problematic or missing documentation content and improve it.
• Canva for user documentation. Easy to use online tools for editors and managers. Create and share. All in the cloud. Simple, fast and easy.

Manage your multilingual documentation with indoc

• Create and maintain product documentation for your multilingual user base on one platform.
• Use build-in translated documentation templates to add new pages in seconds (e.g. release notes, user manual, onboarding guide).
• Write documentation in your main language (e.g. English, or language of your team).
• Content editor uses Mark Down to provide a simple and fast method to write structured documentation.
• Define the supported user languages for your product and documents (e.g. Spanish or German)
• Content is in draft mode during creating and review phase. Publish the documentation to the public at the release date.
• Multi user support with different roles and permissions (e.g. administrator, user and translator)
• Internal reporting provides feedback and statistics about the documentation (e.g. frequent search terms, to find missing or unclear documentation, and further improve it).
• Public portal is optimized for multiple languages.
• User can export the content page to PDF for further reference or to share it internal.
• Branded, white-label hosting of documentation portal with ssl on a custom domain (e.g. https://docs.yourcompany.com).
• We provide concierge onboarding service with initial consultation call and import of your existing documentation.

No installation necessary. Free 14 days trial without credit card.